When your package is shipped, you’ll receive a note with a link to a webpage that will allow you to track it in transit. U.S. addresses usually receive the package within two or three business days. Canadian addresses, because of customs, can be anywhere from five to 14 days. If you think there’s a problem, please send an email to firstname.lastname@example.org, or give us a call at (206) 780-2686 (press option 3). Please have your order number handy.